Sofa Land Standard Warranty

The following warranties are given to the original purchaser of Sofa Land furniture products. Warranties are non-transferable.

The warranty does not cover transportation costs, wear and tear, misuse or accidental damage by the consumer. We will always attempt to first repair vs replace the product. All clearance products are sold “as is” without a manufacturer’s warranty. No repairs, returns, re-selections or exchanges of clearance products are possible.

Frames – 10-year warranty

Sofa Land warrants all frames for ten years from the date of possession to be free from material and manufacturing defects. After one year, the frame warranty covers replacement parts only.

Springs – 10-year warranty

Sofa Land warrants all spring construction for ten years from the date of possession against spring breakage caused by metal fatigue or spring clips loosened from the frame. After one year, the spring warranty covers replacement parts only.

Mechanisms – 2-year warranty

Sofa Land warrants all mechanisms, for two years from the date of possession, to be free from material or manufacturing defects. After one year, the mechanism warranty covers replacement parts only.

Electronics/Power – 2-year warranty

Sofa Land warrants all power and electronic components for two years from the date of possession to be free from material or manufacturing defects. Cables being squeezed or cut is not considered a manufacturer defect. After one year, the electronic warranty covers replacement parts only.

Foam – 2-year limited warranty

Sofa Land warrants foam for two years from the date of possession to be free from material or manufacturing defects.

All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear and shall not be considered a loss of resiliency or a material manufacturing defect. Fibre fills and feather seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled, feather-filled, wrapped, and fibre-wrapped products. Regular fluffing will prevent internal fibres from matting and help prolong these products’ vibrancy.

Mattress (sofa beds and sleep chests) – 1-year warranty

Sofa Land warrants all mattresses for one year from the date of possession to be free from material or manufacturing defects.

Fabric – 1-year warranty

Sofa Land warrants all fabric for one year from the date of possession against fraying.

Leather – 1-year warranty

Sofa Land warrants all leather for one year from the date of possession to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers.

Leather is a natural product, and, as such, each hide will reflect its individuality. Some variations of shade and tone are expected, as are the nicks, scratches, brandings, veins, scars, stretch marks, insect bites and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.

Case Goods (occasional tables, entertainment units, sleep chests) – 1-year warranty

Sofa Land warrants all case goods for one year from the date of possession to be free from material or manufacturing defects.

Rugs – 1-year warranty

Sofa Land warrants all rugs for one year from the date of possession to be free from material or manufacturing defects.

Accessories – 1-year warranty

Sofa Land warrants all accessories for one year from the date of possession to be free from material or manufacturing defects.

This warranty does not cover:

• Heavy soiling
• Abuse and neglect
• Improper or unapproved cleaning methods
• Fading due to direct sunlight exposure
• Leather that is exposed to a dry environment
• Protective finishes
• Tears, pilling, fading, cracking or shrinking
• Regular wear and tear
• Damage from pets
• Flattening of nap on velvets and velvet types since, by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics.
• Any product that has been altered or modified in any way

Labour and Workmanship are covered for one year from the date of possession. Transportation of goods is covered for one year from the date of possession and only on orders in our local trading area that Sofa Land initially delivered.

AS-IS and FINAL SALE items All items marked “AS-IS” or “FINAL SALE” are accepted in as-is condition with no warranty (unless otherwise stated) and are not returnable under any circumstances.

Please get in touch with our Client Care department for any warranty concerns at 1-866-588-7632 or email service@sofaland.ca.